Refund policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service 
that you have purchased through the Platform. Under this policy:
1.Cancellations will only be considered if the request is made before Monday afternoon 12pm for (North and East Hyderabad) and before Thursday 12pm for (West Hyderabad): Full refund.

2. Cancellations after Monday 3pm (North and East Hyderabad ) and Thursday 3pm (West Hyderabad): 45% refund. This cut-off helps us plan harvesting and packing while avoiding waste from unsold produce.

However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the 
product is out for delivery.

FARM AAHAARA VANAM does not accept cancellation requests. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 1 days of receipt of products. 
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 
1 days of receiving the product.

The customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by FARM AAHAARA VANAM, it will take 
2 days for the refund to be processed to you.

No Returns or Exchanges: Due to the nature of our products returns, exchanges, are not accepted once the order is placed.Incase of damaged product replacement will be done, Replacement/damaged product will be delivered within 7 days.

Approved Refunds will be credited to the original payment method within 5-7 business days.